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Pet Salon Tycoon — Support

Pet Salon Tycoon is made by imperial64. If something is not working, or you have a question about the game, this page has the answers I get asked most. The game has no accounts, so there is nothing to sign in to.

Contact

E-mail hello@imperial64.dev. Please say which phone you use (iPhone or Android) and the game version if you know it. If you are reporting a bug, tell me what you tapped just before it happened.

Restore the No Ads purchase

No Ads is a one-time purchase. It belongs to your App Store or Google Play account, so it comes back after a reinstall or on a new phone without paying again. The same steps work on iPhone and Android:

1. Open Pet Salon Tycoon on the phone where you want No Ads.
2. Open Pause and tap Open on the No Ads row.
3. Tap Restore purchases.

The game shows "Your No Ads pack is back." when the store confirms the purchase. If it shows "Nothing to restore on this account", the usual cause is the wrong store account:

• iPhone: use the same Apple Account that bought it. You can check which one under Settings › your name › Media & Purchases, and the purchase appears in your App Store purchase history.
• Android: use the same Google account that bought it. Open the Play Store, tap your profile picture, then Payments & subscriptions › Budget & history, to see that the purchase is on the account you expect.

If restoring still fails after checking the account, e-mail me with the date of the purchase.

Your data

To delete the anonymous play statistics, see Delete your data. What the game collects is described in the privacy policy.